Frequently Asked Questions
Everything you need to know about our premium artisanal treats.
What makes Licorice products different from store-bought candy?
We source the finest natural ingredients and traditional molasses to create authentic, small-batch licorice that is free from high-fructose corn syrup and artificial preservatives.
How long will my licorice stay fresh?
When kept in its original resealable packaging and stored in a cool, dry place, our licorice maintains optimal freshness for up to 6 months.
Do you offer gluten-free or vegan options?
Yes! We have a dedicated selection of gluten-free and vegan-friendly licorice varieties. Please check the 'Dietary' filter on our shop page for specific product details.
What is your shipping policy for heat-sensitive items?
During summer months, we utilize insulated packaging for certain varieties to ensure your treats arrive in perfect condition without melting.
Can I return food items if I change my mind?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a full replacement.
How can I track my sweet delivery?
Once your order is processed, you will receive an automated email containing a tracking number and a link to monitor your shipment's progress in real-time.